Providing Care for All

Extra Hands of Heacham Limited provides domiciliary care to people with a range of disabilities enabling them to achieve their own potential and maximise their independence. We aim to be at the forefront in Specialist Care for people with Dementia.

Extra Hands of Heacham Limited aims to treat everyone it deals with in a fair and respectful manner. However, it recognises that certain groups in society are discriminated against where services and facilities are provided which are inappropriate, insensitive or inaccessible. Within the resources at its disposal Extra Hands of Heacham Limited is committed to ensuring that service users and their Support Workers are not disadvantaged on the grounds of age, disability, gender, language, race, ethnic origin, sexual orientation, social class or religion.

Extra Hands provides and sources quality information regarding services available within the individual’s locality to enable them to make informed choices about the services they require including local advocacy services.

Aims and Objectives:

  • To provide care and support to the service user, which respects their privacy, dignity, confidentiality and individuality.

  • To enable people to live as safely and independently as possible in their own homes and to provide support for Support Workers to help them achieve this aim for as long as they wish or are able to do so.

  • To provide a service that is tailored to the greatest extent possible to the specific care needs, wishes and preferences of each individual service user.

  • To ensure a consistent reliable and flexible service which promotes good practice.

  • To protect the health, safety and welfare of our service users and Support Workers by promoting and reviewing our policies and procedures.

  • To work together with families, statutory and voluntary agencies in supporting our service users.

  • To provide care and support to our staff by recognising their abilities and providing ongoing personal development and training to ensure a qualified and competent work force.

  • To achieve a high quality service by regular monitoring of standards as set down by The Care Quality Commission to ensure the service is organised in the best interest of the service user.

We’re Here to Help

Let us have a conversation about how we can help you or your loved one.

Extra Hands covers many parts of Norfolk, please contact your nearest office for assistance

Call one of our managers on 01485 570611 or 01603 898623

  • Jo Tier

    Director of Care Services
    Head Office
  • Hayley Claxton

    Registered Manager
    Norwich Office

Extra Hands of Heacham Limited - Head Office

CQC overall rating

20 October 2021

See The Report

Extra Hands of Heacham Limited - Norwich Office

CQC overall rating

12 June 2021

See The Report

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