At Extra Hands, we know our carers make a difference every single day to people’s lives.
GEM awards - which stands for Going the Extra Mile - are a chance to
recognise their dedication in delivering the highest quality care.
three months, service users and their families can nominate their
favourite carer or tell us about how staff have gone above and beyond
their roles to help.
it is the attention to small details that make a huge difference, as
the nomination for Stella Cason from our Heacham office shows.
arrived an hour earlier at a service user’s house after the clocks
changed so that he wouldn’t be confused by the time difference.
was unaware of the effort but the family are aware to keep things
running smoothly Stella went that extra step, it was really appreciated.
A big thank you,” his family said.
nominations for the Heacham office include Daniel Plain, who was
praised by the same family for making their dad “feel human again” by
trimming his beard and giving him a shave in a gentle way.
Sharon Jarvis was nominated for a GEM award by a service user who highlighted how she cares in an empathetic way:
is so caring; she sees things that maybe I cannot manage on a bad day
and simply does it….She is everything anyone could want in a carer and I
would be lost without her.
“My husband and I feel so lucky to have such an amazing carer who brightens up the dullest day.”
Sheena Callaby was picked out by one service user for proving “unfailing support” for her late mother and for her dad.
is nothing she would not do for dad including abandoning her car and
trudging through the snow once to visit dad. Dad looks forward to her
coming and her visits lift his spirits no end!
is such a comfort to us to know she looks after dad as both my sister
and I live a hundred miles and more away. She is an absolute treasure!“
Daniels was nominated for her flexibility in accommodating changes to
shifts, while Natalie Ely was praised for working extra shifts whenever
Newman received two nominations for the quality of her care, while
Claire Howard, Tina Brett and Lisa Walpole from our Heacham office were
also put forward for a GEM award.
Potter from our Broadland office won a nomination along with Lorraine
Childerely, who was praised by a new colleague who shadowed her during
an induction period.
has been an absolute delight to work with and so supportive and
helpful. I have also seen how much the service users value her kindness
and professionalism and everyone we had nothing but praise for her,” she said.
can the demands on carers, and the need for their services, have been
higher, but also, as the GEM Award nominations prove, never have the
standards of professionalism shown by Extra Hands staff been higher. To
all of you, from the care users, their families, and all of us, thank
by post to: Extra Hands, Units 13/14 Heacham Hall Industrial Estate,
Heacham PE31 7JT (01485 570611) or Unit A10 Abbey Farm Commercial Park,
Southwell Road, Horsham St Faith, Norwich NR10 3JU (01603 898623)
Nominations can be made by a service user, a family member, staff or someone who notices the extra effort being made.