After a year when so many families have been prevented from seeing and looking after loved ones, the demands on and importance of our carers have never been higher – so it is wonderful to hear that it is Extra Hands’s own family spirit that has helped them to keep performing so well and delivering such top class care to service users.
This month Rosie Newstead notches up 10 years working out of our Heacham office, rated outstanding by the CQC, and she said it was the team spirit and family atmosphere that had made all the difference throughout the pandemic so far.
“The last year has been so tough, we’re extremely lucky that in our area we have an incredibly supportive close team,” she said. “We really are like a family – there’s someone in the group who’s the mum, another who’s the dad – with the way we rally round and support one another.”
For Rosie, ten years is a big chunk of her life to spend working in one place, but she said joining our team was a decision she had never questioned.
“I can’t believe how quickly the time has gone,” she said. “With the company I was at before, you were always rushing from one appointment to the next, but there’s none of that here, they’re so accommodating and work around your situation.
“In the 10 years I’ve been working here, I’ve had three children, but every time I’ve come back, the company has always been so adaptable and built things around my circumstances. As a member of staff, they work with you and they’re always there on the end of the phone whenever you need help with anything.”
Despite the demands of the last year, Rosie said that the core of the job she was doing now was very similar to the one she signed up for, but she took on more duties without needing to be told.
“With families not being so free to visit, you do feel you have to do a bit more now,” she said. “It’s no longer a case of going on with a list of things you know that you have to do, there are definitely more things to take care of. It’s challenging in the best way, and it’s certainly made me a better multi-tasker!”
Rosie has eight regulars on each of her three care runs, and said the smiles she got made it all worthwhile.
“The warmth you receive for the contact and interaction is such a reward,” she said. “Sometimes you’re their only visitor, so when they say thank you, you know you’ve made a difference.”
So thank you for all you have done so far in your 10 years of service, Rosie, and it’s nice to know that being part of the Extra Hands family has meant so much to you as well.
“I came out of school with no GCSEs, but the company’s taught me everything I need to know to do the job,” she said. “I absolutely love it. If you’re tempted to join, I would definitely recommend it.”