Personally Matched Carers Who are Respectful of Your Family Values – You’ll get to know your carers and build a strong relationship with the people who look after you
A Consistent, Reliable Service that Gives You Peace of Mind – We pride ourselves on our reliability and the technology we use enables us to ensure that NO visits are ever missed
Compassionate & Understanding Carers You Can Trust – You’ll always be treated with kindness and respect. All our staff are fully qualified, DBS checked and trained to promote independence. We’re also fully compliant with the Care Quality Commission’s National Standards. (http://www.cqc.org.uk/)
Fair Pricing – No hidden costs, no VAT, no extra charges for weekends, evenings or Bank Holidays
A Flexible Service that Works for You – With visits available 7 days a week, from 15 minutes upwards, we can work closely with you and your family to find a care plan that meets your individual requirements
Get In Touch |
Flexible Home CareThat Meets Your Needs Everyone’s needs are different, so your home care plan should be tailored to suit you. Whatever your situation, we’ll work with you to assess your needs and create a home care plan that works for you. We can be flexible and work around your varying needs, staying longer if we’re required and shorter if we’re not. With visits available 7 days a week, 365 days a year you can be sure we’ll be there when you need us. Kind, Compassionate CarersYou Can Trust Here at Extra Hands we pride ourselves on providing you with the very best home care possible. All our staff are kind, compassionate and highly trained so you can be sure they’ll be able to meet your specific needs. They are dedicated to protecting your dignity, promoting your independence and keeping you safe in your home for longer. High Quality CareAt a Price that’s Fair When it comes to looking after a loved one, you shouldn’t have to compromise on care. Our fair pricing policy means you’ll only ever be charged for the time we spend with you. There are no hidden costs, our fees stay the same 7 days a week, 365 days a year and there are no extra fees for bank holidays or weekends. |
That Meets Your Needs
Everyone’s needs are different, so your home care plan should be tailored to suit you. Whatever your situation, we’ll work with you to assess your needs and create a home care plan that works for you. We can be flexible and work around your varying needs, staying longer if we’re required and shorter if we’re not. With visits available 7 days a week, 365 days a year you can be sure we’ll be there when you need us.
You Can Trust
Here at Extra Hands we pride ourselves on providing you with the very best home care possible. All our staff are kind, compassionate and highly trained so you can be sure they’ll be able to meet your specific needs. They are dedicated to protecting your dignity, promoting your independence and keeping you safe in your home for longer.
At a Price that’s Fair
When it comes to looking after a loved one, you shouldn’t have to compromise on care. Our fair pricing policy means you’ll only ever be charged for the time we spend with you. There are no hidden costs, our fees stay the same 7 days a week, 365 days a year and there are no extra fees for bank holidays or weekends.
The way you look and feel is essential to your wellbeing and it is important that our staff respect your individuality, identity and choice when providing this service. We assist many service users with the following:
Care commonly requires a mixture of Personal and Companionship Care to help you to continue to lead an active and engaged life at home for as long as possible.
We will assess your particular needs and a tailored Care Plan will be compiled to cover any and all aspects of care required. It will be reviewed periodically to ensure it remains up to date.
Contact us on 01485 570611 and one of our friendly team members will discuss your needs.
Yes. At Extra Hands we understand how important it can be to have consistency in your care. Our aim is to provide a regular carer from a small team, so that you can get to know them and good relationships can be developed.
Visits are based on your individual requirements and can be flexible to meet your changing needs. We can provide anything from a one off visit to multiple visits on a daily basis. This will be discussed with you at the beginning of your care plan.
We pride ourselves on our reliable service and we use the latest technology to keep track of all our carers and appointments. The electronic monitoring system will inform us if a carer does not turn up on time and we will rectify it immediately.
Unlike other companies, with Extra Hands you only pay for what you need. Visits are available according to your unique needs in the following durations: 15 minutes, 30 minutes, 45 minutes and 1 hour and above.
Your invoice will be generated every 4 weeks in arrears and will be sent to the nominated person. Payments can be made by cheque, bank transfer or alternatively a direct debit instruction can be setup to collect the payments.
This depends on the level of care you require but we aim to be fair with our pricing. All our visits are charged at a flat rate with no hidden costs, we charge the same rate 365 days a year.
No, providing you have informed us in advance.
Yes, we provide temporary packages of care if needed, anything from a one off visit to an on-going care package.
All our staff are well vetted and checked before they start visiting any clients. We obtain two written references, which we follow up with verbally to verify and a Disclosure & Barring Service check (DBS) prior to commencement of employment. They have on-going checks throughout their employment to ensure that they remain fully compliant with our standards.
We also carry out regular monitoring, supervisions and appraisals to enable us to be confident that our staff continue to meet the very high standards expected of them.
Let us have a conversation about how we can help you or your loved one.
Extra Hands covers many parts of Norfolk, please contact your nearest office for assistance
Call one of our managers on 01485 570611 or 01603 898623
Extra Hands of Heacham Limited - Norwich Office
12 June 2021
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