Why Choose Extra Hands to Care for You or Your Family?

  • Personally Matched Carers Who are Respectful of Your Family Values – You’ll get to know your carers and build a strong relationship with the people who look after you

  • A Consistent, Reliable Service that Gives You Peace of Mind – We pride ourselves on our reliability and the technology we use enables us to ensure that NO visits are ever missed

  • Compassionate & Understanding Carers You Can Trust – You’ll always be treated with kindness and respect. All our staff are fully qualified, DBS checked and trained to promote independence. We’re also fully compliant with the Care Quality Commission’s National Standards. (http://www.cqc.org.uk/)

  • Fair Pricing – No hidden costs, no VAT, no extra charges for weekends, evenings or Bank Holidays

  • A Flexible Service that Works for You – With visits available 7 days a week, from 15 minutes upwards, we can work closely with you and your family to find a care plan that meets your individual requirements

Let's get to know each other. Call us for a chat 01485 570611 or 01603 898623

The Care Process

Changes can be made at any point, all it takes is a phone call.

Get In Touch

Flexible Home Care

That Meets Your Needs

Everyone’s needs are different, so your home care plan should be tailored to suit you. Whatever your situation, we’ll work with you to assess your needs and create a home care plan that works for you. We can be flexible and work around your varying needs, staying longer if we’re required and shorter if we’re not. With visits available 7 days a week, 365 days a year you can be sure we’ll be there when you need us.

Kind, Compassionate Carers

You Can Trust

Here at Extra Hands we pride ourselves on providing you with the very best home care possible. All our staff are kind, compassionate and highly trained so you can be sure they’ll be able to meet your specific needs. They are dedicated to protecting your dignity, promoting your independence and keeping you safe in your home for longer.

High Quality Care

At a Price that’s Fair

When it comes to looking after a loved one, you shouldn’t have to compromise on care. Our fair pricing policy means you’ll only ever be charged for the time we spend with you. There are no hidden costs, our fees stay the same 7 days a week, 635 days a year and there are no extra fees for bank holidays or weekends.

Flexible Home Care

That Meets Your Needs

Everyone’s needs are different, so your home care plan should be tailored to suit you. Whatever your situation, we’ll work with you to assess your needs and create a home care plan that works for you. We can be flexible and work around your varying needs, staying longer if we’re required and shorter if we’re not. With visits available 7 days a week, 365 days a year you can be sure we’ll be there when you need us.

Kind, Compassionate Carers

You Can Trust

Here at Extra Hands we pride ourselves on providing you with the very best home care possible. All our staff are kind, compassionate and highly trained so you can be sure they’ll be able to meet your specific needs. They are dedicated to protecting your dignity, promoting your independence and keeping you safe in your home for longer.

High Quality Care

At a Price that’s Fair

When it comes to looking after a loved one, you shouldn’t have to compromise on care. Our fair pricing policy means you’ll only ever be charged for the time we spend with you. There are no hidden costs, our fees stay the same 7 days a week, 635 days a year and there are no extra fees for bank holidays or weekends.

Caring for You in Your Own Home

The way you look and feel is essential to your wellbeing and it is important that our staff respect your individuality, identity and choice when providing this service.  We assist many service users with the following:

  • Help with getting up & going to bed
  • Moving in bed, including turning
  • Dressing, undressing & changing clothing
  • Washing
  • Bathing, showering & bed bathing
  • Hair care, shaving, oral hygiene and other types of personal hygiene
  • Assistance with eating/drinking
  • Assistance with continence management
  • Toileting needs
  • Emptying commodes
  • Assistance in the management of prescribed medication (including monitoring or reminding)
  • Assistance with prosthesis
  • Assistance with mobility within the home or transferring (e.g. bed to chair)
  • Eye drops

Care commonly requires a mixture of Personal and Companionship Care to help you to continue to lead an active and engaged life at home for as long as possible.

We will assess your particular needs and a tailored Care Plan will be compiled to cover any and all aspects of care required. It will be reviewed periodically to ensure it remains up to date.

Our Frequently Asked Questions

Contact us on 01485 570611 and one of our friendly team members will discuss your needs. 

Yes. At Extra Hands we understand how important it can be to have consistency in your care. Our aim is to provide a regular carer from a small team, so that you can get to know them and good relationships can be developed.

Visits are based on your individual requirements and can be flexible to meet your changing needs.  We can provide anything from a one off visit to multiple visits on a daily basis. This will be discussed with you at the beginning of your care plan. 

We pride ourselves on our reliable service and we use the latest technology to keep track of all our carers and appointments. The electronic monitoring system will inform us if a carer does not turn up on time and we will rectify it immediately.

Unlike other companies, with Extra Hands you only pay for what you need.  Visits are available according to your unique needs in the following durations: 15 minutes, 30 minutes, 45 minutes and 1 hour and above.

Your invoice will be generated every 4 weeks in arrears and will be sent to the nominated person. Payments can be made by cheque, bank transfer or alternatively a direct debit instruction can be setup to collect the payments. 

This depends on the level of care you require but we aim to be fair with our pricing. All our visits are charged at a flat rate with no hidden costs, we charge the same rate 365 days a year.

No, providing you have informed us in advance.

Yes, we provide temporary packages of care if needed, anything from a one off visit to an on-going care package.

All our staff are well vetted and checked before they start visiting any clients. We obtain two written references, which we follow up with verbally to verify and a Disclosure & Barring Service check (DBS) prior to commencement of employment.  They have on-going checks throughout their employment to ensure that they remain fully compliant with our standards. 

We also carry out regular monitoring, supervisions and appraisals to enable us to be confident that our staff continue to meet the very high standards expected of them.

Sometimes older people are not keen to start having help at home, it’s not uncommon and we completely understand why they may feel reluctant. Our Well-Being Check Service could be an excellent alternative as a first stepping stone into receiving care.
Your carer can help you with practical, personal and social care to meet your needs. See Care page for a non-exhaustive list.
As soon as you need us to. We can start care at short notice (even on the same day if necessary!) or at a later scheduled date that we’ll agree with you.
Don’t worry, your care will still continue as normal. You will always be told in advance if your regular carer is going to be unavailable and an alternative carer will be sent in their absence.
We deliver care between the hours of 6am to 11pm, we can also provide night sits with prior notice.
The best way is for you to have a key safe installed outside your home. This is a simple, inexpensive job and is by far the securest way of gaining entry. However we are happy to discuss alternative arrangements with you if necessary.
You may be eligible for some financial assistance please click here to find out more​ .
All of our staff register their arrival and departure times using our electronic monitoring system through their mobile phones. This tells us exactly what time they arrived and left, so we can invoice you accordingly.
Yes. We are passionate about the standard of care our staff provide you with and take our responsibility to train them very seriously. Extra Hands provides a structured training programme for all our home care workers, including all the mandatory training required by the Care Quality Commission and continued professional development training for more experienced carers. This is delivered by our in-house training officer. We also have our own Dementia Care training programme. Dementia is a common issue so all our staff regularly receive training on how best to support you or your family members with Dementia. All our carers are regularly checked and we conduct supervised monitoring visits to assess and review the quality of care they are providing.
That’s no problem. We carry out regular reviews of your care package and can be very flexible to ensure we meet your changing needs. Should you wish to amend your care package before your next review this can be done by a simple phone call to the office.

Why our Clients Love Us

We’re Here to Help

Let us have a conversation about how we can help you or your loved one.

Extra Hands covers the whole of Norfolk, please contact your nearest office for assistance

Call one of our registered managers on 01485 570611 or 01603 898623

  • Lynda Hilliard

    Registered Manager
    Head Office
  • Jo Tier

    Registered Manager & Assistant Director
    Norwich Office

Extra Hands of Heacham Limited - Head Office

CQC overall rating
GOOD

27 July 2017

See The Report

Extra Hands of Heacham Limited - Norwich Office

CQC overall rating
GOOD

27 July 2017

See The Report
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