Working to Deliver the Best

  • At Extra Hands we’re proud of the exceptional service we provide you with and appreciate the important role our staff play in this. We believe that you or your family member deserves the very best care and that a high standard of staff training is the key to being able to deliver it to you.  

  • All carers must be trained but we go one step further, providing additional extended training and ongoing mentoring and assessments. 

  • The additional training our carers receive ensures that they are able to: 

    • Assess your needs on an ongoing basis

    • Respond quickly to your changing needs

    • Ensure your dignity is protected

    • Ensure your safety

    • Provide you with the best care possible

    • Manage any issues that may arise

Let's get to know each other. Call us for a chat 01485 570611 or 01603 898623
Get In Touch

The Extra Hands Training Process

Following a very robust selection process, all new carers attend a comprehensive induction programme leading to each staff member receiving their Care Certificate, as is required by law. This course is then supported with regular refresher training plus additional and specialist training. All our staff are also actively encouraged to undertake a diploma in Health and Social Care which we fully support, working closely with the College Of West Anglia. 

We are one of the few care companies to have a specialist training department, where all our training is conducted in a classroom based environment. This allows us to ensure all our staff are getting the most from their training which, in turn, ensures you get the most from your carers.  

Ongoing Mentoring & Monitoring  

Once a new member of staff commences employment with Extra Hands they will undertake the in-house Induction Training programme, which will includes shadowing a qualified and experienced carer. 

Before a carer can commence lone working, observations, monitoring and mentoring will all take place. This ensures that they are fully competent in their work practice before they start attending visits alone. 

ALL staff (old and new) are fully supported and receive a minimum of 3 supervisions, 1 appraisal, 4 staff meetings and 2 monitoring visits per year.

What our Staff Say About the Extra Hands Training & Support 

100% of staff  feel that the support they receive from their manager is either good or excellent

The Extra Hands Training Process

Following a very robust selection process, all new carers attend a comprehensive induction programme leading to each staff member receiving their Care Certificate, as is required by law. This course is then supported with regular refresher training plus additional and specialist training. All our staff are also actively encouraged to undertake a diploma in Health and Social Care which we fully support, working closely with the College Of West Anglia. 

We are one of the few care companies to have a specialist training department, where all our training is conducted in a classroom based environment. This allows us to ensure all our staff are getting the most from their training which, in turn, ensures you get the most from your carers.  

Ongoing Mentoring & Monitoring  

Once a new member of staff commences employment with Extra Hands they will undertake the in-house Induction Training programme, which will includes shadowing a qualified and experienced carer. 

Before a carer can commence lone working, observations, monitoring and mentoring will all take place. This ensures that they are fully competent in their work practice before they start attending visits alone. 

ALL staff (old and new) are fully supported and receive a minimum of 3 supervisions, 1 appraisal, 4 staff meetings and 2 monitoring visits per year.

What our Staff Say About the Extra Hands Training & Support 

100% of staff  feel that the support they receive from their manager is either good or excellent

WHY OUR CLIENTS LOVE US

We’re Here to Help

Let us have a conversation about how we can help you or your loved one.

Extra Hands covers the whole of Norfolk, please contact your nearest office for assistance

Call one of our registered managers on 01485 570611 or 01603 898623

  • Lynda Hilliard

    Registered Manager
    Head Office
  • Jo Tier

    Registered Manager & Assistant Director
    Norwich Office

Extra Hands of Heacham Limited - Head Office

CQC overall rating
GOOD

27 July 2017

See The Report

Extra Hands of Heacham Limited - Norwich Office

CQC overall rating
GOOD

27 July 2017

See The Report
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