Our First Class Training is Completely Free of Charge and Includes:

  • Induction Programme (Refreshed every 3 years)

  • Moving & Handling (Refreshed Annually)

  • Risk Assessment

  • Medication Training (Refreshed every 2 years)

  • Safeguarding Adults and Children (Refreshed every 3 years)

  • Evidence of Learning which leads to the completion of the 15 standards of the Care Certificate

  • Dementia Awareness

  • Diplomas In Health and Social Care

  • Food Hygiene (Refreshed every 3 years)

  • First Aid (Refreshed every 3 years)

  • Mental Capacity Act

  • Palliative Care

  • Harm Free Care

Training – From beginning of employment as a Carer

Phase 1

Two-week induction training

Including Principles of Care, Terms and Conditions of Employment, Risk Assessments, Moving and Handling, Medication, Safeguarding Adults and Children, First Aid, Mental Capacity and Harm Free Care. Shadowing of Experienced Carers and working with observations.

Phase 2

Evidenced Learning Part One,

Including medication refresher and on-job monitoring.

Evidenced Learning Part Two

Including Moving and Handling refresher.

Care Certificate completion

On-job monitoring, Food Hygiene and Infection Control.

Phase 3

Every One or Two Years

Moving and Handling Training (annually) and Medication (every 2 years) refreshed

Phase 4

Every Three Years

First Aid, Safeguarding Adults and Children, Mental Capacity Act, Harm free Care, Infection Control, Food Hygiene refreshed.

Phase 5

Every Five Years

Induction Refresher Completed

Additional Training Offered Includes:

Dementia Care, Palliative Care, Diplomas in Health and Social Care starting from Level 2, Distance Learning and various other relevant and requested topics including specialist training such as Parkinson’s and M.S.

Get in Touch

First Class Training So You Feel Confident From Day One

At Extra Hands we’re dedicated to providing every customer with an exceptional level of care. In order to maintain this high quality of service we have a standard that all carers must meet before you’ll be asked to work alone. When you join our team you’ll receive our full induction training that tells you everything you need to know before you go out on any solo visits. We will support you on an individual basis to ensure that you are confident and competent in your work and fully appreciate that the time it takes to reach this standard does vary from person to person.

Earn While You Train

All our training is free of charge and you’ll even be paid for the time it takes you to attend the course. We have two dedicated training suites where all our in-house training is delivered by our qualified Training Officer. These are fully equipped so that you can get hands on experience with the equipment you will be using in the community. All your training is delivered in person. This means you’ll be able to ask questions and get additional support if you need it. One to one specialist training can be provided if necessary. Throughout your employment you’ll be supported with extra training courses and our mentoring programme. This helps to ensure that you are up to date with the latest guidance, knowledge and techniques so you can feel confident that you are providing the best care at all times.

First Class Training So You Feel Confident From Day One

At Extra Hands we’re dedicated to providing every customer with an exceptional level of care. In order to maintain this high quality of service we have a standard that all carers must meet before you’ll be asked to work alone. When you join our team you’ll receive our full induction training that tells you everything you need to know before you go out on any solo visits. We will support you on an individual basis to ensure that you are confident and competent in your work and fully appreciate that the time it takes to reach this standard does vary from person to person.

Earn While You Train

All our training is free of charge and you’ll even be paid for the time it takes you to attend the course. We have two dedicated training suites where all our in-house training is delivered by our qualified Training Officer. These are fully equipped so that you can get hands on experience with the equipment you will be using in the community. All your training is delivered in person. This means you’ll be able to ask questions and get additional support if you need it. One to one specialist training can be provided if necessary. Throughout your employment you’ll be supported with extra training courses and our mentoring programme. This helps to ensure that you are up to date with the latest guidance, knowledge and techniques so you can feel confident that you are providing the best care at all times.

FAQs

We understand that learning something new can be daunting at first, but don’t worry. We have created our training so it can be tailored around you. Your trainer will deliver it in a way that makes it fun and easy to understand. All your training is done face to face so your tutor will be able to help you and answer your questions as you go along.

Our training courses are flexible enough to be able to support people at all different stages of their learning, we understand that somebody new into care may require additional support as opposed to an experienced carer who has undertaken the work before.

We have a standard that all carers must meet before commencing lone working, we support everyone on an individual basis to ensure that they are confident and competent in their work and fully appreciate that the time it takes to reach this standard does vary on an individual basis. At Extra Hands we expect staff to continue learning throughout their time with us, as such we hold regular training sessions and refresher courses, and we will continue to support you with this learning by arranging courses at a time that is suitable to you and you will be paid for your attendance at these courses.
All care staff receive a comprehensive induction portfolio which acts as an excellent tool re-inforcing your learning as you are able to look up and make reference to topics you will have covered in your induction training. That along with your supervision and monitoring sessions ensures that you continue to meet the standards set by Extra Hands’.

What our staff say

We’re Here to Help

Whether you're an experienced carer or are looking to enter the profession for the first time, Extra Hands would like to hear from you

Extra Hands covers the whole of Norfolk, please contact your nearest office for assistance

Call one of our registered managers on 01485 570611 or 01603 898623

  • Lynda Hilliard

    Registered Manager
    Head Office
  • Jo Tier

    Registered Manager & Assistant Director
    Norwich Office

Extra Hands of Heacham Limited - Head Office

CQC overall rating
GOOD

27 July 2017

See The Report

Extra Hands of Heacham Limited - Norwich Office

CQC overall rating
GOOD

27 July 2017

See The Report

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