As a care coordinator at the Heacham office, Sarah Chilvers is a familiar face and voice to many of our staff, so we all wish her well as she clocks up 15 years of loyal service as a member of the Extra Hands team.
Sarah spent 11 years doing the rounds as a home carer before switching to her admin role, and says that experience gives her a great insight into the challenges carers face, and how to best help them.
“I know all the kind of practical problems they might encounter, so people can always call me and if I don’t have the answer to hand, I’ll know where I can find it and get back to them,” she said. “Having done the rounds myself, I also know things like backroads and short cuts that people can take if they get stuck in traffic.”
Not that she is in a hurry to move these days, though. “I’ve no desire to go anywhere else,” said the 56-year-old. “Whatever your role is, the staff here will do anything you need for you, that’s why I’ve been here so long and hope to be here forever. They look on you as part of the family.
“If ever there’s a problem of any kind, I know I can pick up the phone and speak to any of my managers, and they’ll know not just me, but my family as well. It’s an incredibly people-centred place.”
Sarah had to shield during the pandemic, and said the company could not have been more helpful. “I was looked after brilliantly,” she said. “Within a week of the first lockdown, announcement, I had a desk, computer, printer and my own office chair all delivered to my home so I could carry on doing my job.
“If there’s anything they can do for you, they will – there’s even a spare car that people can always borrow of their own breaks down, or if you need a sit down and a chat, they’ll do that too. Extra Hands are an unbelievably wonderful company to work for, and I hope I’ll be here until I retire.”